Shipping & Delivery
What are the shipping fees and delivery timeline ?
Shipping timelines indicated below, are approximate. This does not include weekends, holidays or any unforeseeable delays with the courier (weather, volume, traffic, etc).
Your order may be split if the estimated dispatch dates are more than 7 days apart (Canada and US only).
The shipping fee is charged based on the subtotal before taxes and discounts, and is non-refundable.
Shipping timelines indicated below do not include processing times for your order. For the most accurate delivery date estimates, please refer to the shipping timeline at checkout.
United States and Canada
TYPE OF SHIPPING THRESHOLD PRICE SHIPPING TIMELINE Expedited* (Standard) Order $98 (USD) and above Free 7-14 business days* Expedited* (Standard) Order below $98 (USD) $10 (USD) 7-14 business days* Express – $15 （USD） 5-10 business days*
Where do you ship to ?
We are pleased to announce that we presently offer shipping services to the United States and Canada.
Do you offer 2-day shipping or overnight shipping ?
At this time, we do not offer 2-day or overnight shipping.
When will my order be processed ?
Orders placed Monday – Thursday before 3PM PST (excluding holidays) will be processed in 1-3 business days.
Orders placed Friday – Sunday (excluding holidays) will be processed on the following Monday.
How long does my shipping take after my order has been processed ?
1-3 business days *We are not responsible for any fees related to international customers paying to receive their packages.
Can I cancel or update my order? or change my shipping address? ?
If an order has been placed, we cannot cancel it.
You must first receive your item, and then return it to us for a refund.
Please reach out to our Customer Experience Team and we will do our best to support you.
What if my package was lost, stolen, or damaged ?
We always do our best to ensure every order arrives in perfect condition. But sometimes unforeseen issues happen during delivery. If your order is lost, damaged, or stolen from your porch, we want you to be protected. That’s why we offer AfterShip Protection.
You can add protection to your order during checkout. If you choose not to add protection, our options become limited and we might not be able to compensate you for lost, damaged, or stolen packages.
All claims must be filed within 90 business days of the order being shipped.
Are duties and taxes included in my order ?
Customs duties and taxes are determined by your local customs authorities and are based on two main factors:
-The Sales Tax imposed by your country for purchases originating from the
-U.S.Duties charged for processing by your country
Duties and taxes are non-refundable.
For any further inquiries regarding duties and taxes, please reach out to us at hello@augenblingjewels.com.