Return & Exchange Policy
What's Augenbling Jewelry's return policy?
Augenbling Jewelry offers returns on unworn items within 14 days of the ship date for U.S. and international customers.
1. Items must be in their original condition without signs of wear or damage.
2. Items returned by mail must be in all original packaging (tags, box, pouch, and gifts included)
3. All below items are non-returnable:
Converted to ear clips products
Final sale items
Return shipping
Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.
How do I start a return or exchange ?
We only replace items if they are defective or damaged.
Simply click on the button below to submit your return request and you will receive a shipping label via email.
Then, use that shipping label to send your items back to us. Once your items are inspected, you can expect to receive tracking information for your exchange or a refund notification to your email within 5-10 business days.
What's Augenbling Jewelry's exchange policy?
Augenbling Jewelry offers returns on unworn items within 14 days of the ship date for U.S. and international customers.
1. Items must be in their original condition without signs of wear or damage.
2. Items returned by mail must be in all original packaging (tags, box, pouch, and gifts included)
3. All below items are non-returnable:
Converted to ear clips products
Final sale items
Return shipping
Shipping fees are non-refundable. Returning orders subject to a return fee will be deducted from the amount being refunded to you.
How can I cancel my order ?
If an order has been placed, we cannot cancel it.
You must first receive your item, and then return it to us for a refund.
What are final sale items ?
Items marked as final sale, and are not eligible for returns or exchanges.
Any Final Sale items that are sent back to us will be automatically shipped back to you.